Customer Service

Editora:

Lulu Press

Código:

491_9781949005141

Vendido e entregue por Um Livro

De: R$ 0,00Por: R$ 93,39ou 1X de R$ 93,39

Preço a vista: R$ 93,39

Comprar

Sinopse
Características

Cliff Robison has been involved in the hospitality industry and related customer-service fields for more than thirty years. During that time he has been a customer-service worker, a manager, a senior manager, and a customer. In twenty-five thousand words, on seventy pages, he spells out what he has learned about customer service, from the three-fold perspectives of staff, management, and the public. How do you deal with an angry customer? Is it alright to be polite but firm with a guests request? Is it ever alright to say No? How can you become the best table waiter in the world? What do you do if you are called about an elevator that has malfunctioned, when you are among the people trapped in the elevator? How hard should it really be to buy chocolate truffles?These, and many other questions, are addressed in this small book, which is nicely portable, in case it should occur to you to leave one on your table after a meal out (preferably with a tip). Also, this book is the perfect thickness for leveling tables in restaurants.

Veja mais

Calcule o valor do frete e prazo de entrega para a sua região