Deploy Empathy

Editora:

Dotsquare LLC

Código:

491_9781737446606

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Deploy Empathy will help you learn the skill of talking to your customers-learning to truly listen to them-so that you can pull out their hidden needs, desires, and processes. Empathy is a skill that anyone can learn. Armed with the tactics youll learn in this book and the toolbox of scripts and phrases, youll be able to sell more of your existing product, build the right features that will delight your customers, and stop churn in its tracks.By the end of this book, youll be able to interview customers and potential customers with confidence.

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