How to cope with difficult people
Cód:
491_9782373181111
Transform difficult relations, complex issues and ideas down to concise actionable material.The problem with difficult people is that, well, they are difficult… and they are everywhere : in the cafe, at the office, in stores or at school. But with the ability to recognize them for what they are, to protect yourself against them and to turn their defences upside down, you can reach your goals.Sadly most people don't know how to cope with difficult people. Either they are contaminated by the agressivity or negativity, or they get into a verbal fight with these difficult persons. Sometimes, they even lose faith and try to go around the difficulties, but that can only last so far.But you can make difficult conversations painless.There are different kinds of difficult people, and what you'll learn first in this book is to recognize them for what they are. You won't be able to cure them, they would have to go into therapy, most of the time, to become better selves. But you'll also find your weapons to overcome the obstacle that these aggressive, negative or just silent people erect on your path. Working in stages to assess the situation and the profile of the difficult people you face, you'll be able to shield yourself and turn their shortcomings into an opportunity for both of you.You can reach your objectives, without resorting to force. You have a number of weapons at your disposal, whose effectiveness will astonish you, once you learn how to use them.Whatever type of difficulties you encounter, you need a strategy to deal with difficult people effectively, and make the occasions a cause for success instead of for failure.Here's what you're going to learn inside:What if others consider you a difficult person...Recognizing the aggressive typeOvercoming the negative typeOpening up the Clam typeVerbal Ping Pong or The Dangers of Playing OffenseFour Important StagesThe Weapon of WordsShields and Inner StrengthThe Supreme Weapon:
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