If the Customers the Copilot, Youre in the Wrong Seat

Editora:

ServiceWerkz LLC

Código:

491_9780997675108

Vendido e entregue por Um Livro

De: R$ 0,00Por: R$ 147,57ou 2X de R$ 73,78

Comprar

Sinopse
Características

Do you wonder why some companies provide good customer service while others fail? Are you an associate that delivers consistently amazing service, but others around you could care less? Or are you a leader that is passionate about your customers and want to engage them in new and more innovative ways?Well, this book is for you. In his new book, If the Customer’s the Copilot, You’re in the Wrong Seat., Brian Dennis shares his insights from more than 2 decades of studying, working alongside and learning from those that deliver exceptional customer experiences. It includes numerous strategies and techniques on how to deliver winning customer service. In fact, with the information Brian provides in this book, you will see how to easily transform your team into a customer service powerhouse. He strips what are sometimes viewed as perplexing ideas down to their essence, while providing real-world practical examples that make the points he outlines even more memorable. His book mirrors his keynote speeches which are high energy, filled with relevant stories that his readers will remember and include examples that turn the complicated into understandable customer service lessons.In this book you will learn· How-to create a service culture that is engaged, energized and passionate about the customer experience.· Strategies that will guide your internal team to deliver amazing support to your external customers. · How-to change unsatisfied or even satisfied customers into raving fans· From real world companies that deliver elevated levels of customer service and understand how they succeed at it.· And you will be given a listing of 101 tips, tricks and lessons that can be referenced over and over again.By combining the ad

Veja mais

Calcule o valor do frete e prazo de entrega para a sua região