World Class Manufacturing

Editora:

Simon & Schuster

Código:

491_9781416592549

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Since the invention of double-entry bookkeeping, managers have judged a companys worth by sales and profits. Now Richard Schonberger exposes the fallacies of this timeless practice. Schonbergers pathbreaking new research reveals that, from 1950 to 1995, while financials dipped and soared repeatedly, industrial decline and ascendancy correlated perfectly with inventory turnover -- one of two key nonfinancial indicators and a bedrock measure, along with customer satisfaction, of a companys power, strength, and value. In this immensely readable book, he captures these new metrics -- the true predictions of future success -- in 16 customer-focused principles created from self-scored reports supplied by over 100 pioneering manufacturers in nine countries. Armed with new world-class benchmark data, Schonberger redefines excellence in terms of competence, capability, and customer-focused, employee-driven, data-based performance.

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