Mediating Interpersonal Conflicts
Cód:
491_9781597528375
Description:Conflict is a normal and predictable part of life. How we respond to it, however, determines whether or not the conflict will be destructive. Mediating Interpersonal Conflicts is an up-to-date presentation showing how the techniques of negotiation and mediation can be applied in resolving a wide range of conflicts in families, communities, schools, and workplaces. Dr. Umbreit not only clearly outlines the communication, negotiation, and mediation skills involved in effective resolution of interpersonal conflict, he moves the reader beyond the mechanics of mediation to what he calls a journey of the heart through a humanistic mediation model that addresses the emotional context of the conflict. Endorsements:Rather than a narrow techniques approach to conflict resolution, Mark Umbreit provides readers with a broad understanding of the whys of mediation. This is the heart and voice of a dedicated practitioner as well as a skilled observer.--Terry Amsler, Executive Director, The Community Board Program, San FranciscoAn excellent introduction to mediation and a firstrate teaching device.--Lois Gold, M.S.W., Past President, Academy of Family Mediatorsauthor, Between Love & Hate: A Guide to Civilized DivorceClear, comprehensive and practical. Anyone working with people problems should have this book at their fingertips.--Dr. Thomas F. Christian, Unified Court System, State of New York, Director, Community Dispute Resolution Centers ProgramIn highly readable prose, Dr. Umbreit articulates a clear set of values for an approach to mediation that enhances the participants humanity and educates and equips people for changed behaviors and transformed relationships.--Dean Peachy, Program Director, The Network: Interaction for Conflict Resolution, Waterloo, Ontario, CanadaAbout the Contributor(s):Mark Umbreit is the founding Director of the Center for Restorative Justice & Peacemaking at the University of Minnesota, School of Social W
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